Missed appointment replies, new patient intake and recall reminders — the trifecta that eats the clinic week.Cleared before the morning consult, every week.
Spokedraft installs three workflows for Australian allied health clinics, dental practices and other appointment-heavy small clinical businesses: appointment scheduling with online bookings and two-way SMS confirmations that close the no-show loop, new patient intake that lands before the appointment rather than at the window, and recall reminders that keep the six-month and twelve-month return list running without wearing out the front desk.
The clinic workflow
One workflow, two phases. Appointment scheduling so the front desk stops running two calendars and the no-show rebook actually fires, and support triage so patient messages get the right human first time — not a holding line.
- 01
Appointment scheduling
Online bookings, two-way SMS confirmations, and a no-show rebook loop that fires from the practice’s own number — calendared against Cliniko, HotDoc or Nookal so the front desk stops running two systems at once. New patients land on a pre-filled intake form before the appointment, not at the window; the waitlist slots the next cancellation without a phone call.
- 02
Support triage
Patient emails and portal messages are sorted by intent before anyone reads them — "where’s my script / results / referral", billing, the routine reschedule — and the clinical ones get a same-day human acknowledgement from the practitioner, not a holding line. Complaints surface separately from clinical triage, so reception handles one and the clinician handles the other without the cross-traffic.
The clinic reclaims roughly nine hours a week — the missed-appointment inbox, the new patient intake desk, and the six-month recall list.
Our mission statement names small clinical practices by name — because the segment we’re built for runs on a reception desk and two consult rooms, not a call centre. Every install we ship is shaped around the way a small clinic actually moves a patient through the week.
See how it lands on your week.
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