Booking confirmations, supplier invoice processing and customer enquiry replies — the trifecta that eats the café week.Cleared before the morning prep, every week.
Spokedraft installs three workflows for Australian café and restaurant operators: booking confirmations that send a real reply before the lunch service starts, supplier invoice processing that lands the Tuesday produce recon onto Xero or MYOB on a polite, timed loop, and customer enquiry replies that triage the hours-and-menu inbox into a same-day human ack instead of a holding line.
The hospitality workflow
One workflow, two phases. Booking confirmations so the Friday-night and Sunday-morning table enquiry gets a real reply before the pass heats up, and supplier invoice processing so the Tuesday produce and Thursday beverage reconciliations stop landing on the back desk the following Monday.
- 01
Booking confirmations
Friday-night and Sunday-morning booking enquiries land on the one inbox before the pass heats up — dietary requirements, the five-top that needs a high-chair, the late change on the booking the customer moved twice already — and a real reply comes back from the venue’s own address book before the lunch service starts, not a holding line that makes them ring the next Wednesday. Customer enquiry replies about hours, menu and the cancellation policy triage into a same-day human ack, so the genuine "is the high-chair free on Sunday?" stays in the column where it can be answered from the floor.
- 02
Supplier invoice processing
Tuesday produce, the Thursday beverage order and the weekly bread run arrive as invoices and are read, matched and reconciled onto Xero or MYOB by the time the front-of-house manager walks in — with a polite chase sequence that lifts the past-due wholesale accounts off the back desk. The overdue payment to the small-batch roaster gets a sequenced reminder at day three, day seven and day fourteen from the venue’s own address book, so the manager stops chasing it by phone the following Monday.
The café operator reclaims roughly seven hours a week — the Friday booking inbox, the customer-enquiry reply queue, and the Tuesday supplier reconciliation pile.
Our mission statement names café and restaurant operators by name — because the segment we’re built for runs on a pass and a front-of-house at the same time, not a single counter. Every install we ship is shaped around the way a small café or restaurant floor actually moves bookings, settles supplier accounts and answers the floor phone through the week.
See how it lands on your week.
Six questions, ninety seconds. We reply inside one business day with a written scope or a polite no.